Refund policy
RETURN, REFUND, REPLACEMENT & EXCHANGE POLICY
At Kiara Silks, customer satisfaction is our priority. If you encounter any issue with your order, we’re here to help under the following guidelines:
1. Return Policy
We accept returns only if:
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The item is damaged, defective, or not as described, and reported within 48 hours of delivery.
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Return requests must be emailed to kiarasilks25@gmail.com with clear photo proof.
Return Conditions:
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The item must be unused, unwashed, and in original condition with all tags and packaging intact.
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Approved return items must be shipped back within 5 working days after our confirmation email.
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Return shipping charges must be borne by the customer unless the return is due to our fault.
2. Refund Policy
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Once the returned product is received and inspected, refunds will be Credited within 7–10 business days.
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Refunds will be credited to the original payment method used (card, UPI, etc.).
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Shipping charges are non-refundable.
Note: Customized or discounted/sale items are not eligible for return or refund.
3. Replacement & Exchange Policy
We offer replacements or exchanges only under the following conditions:
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The product is damaged or defective.
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The wrong item was sent.
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The product is the wrong size (only if size chart was followed correctly).
- Approved Exchanges & Replacement Delivered within 5-7 Working Days
Replacement/Exchange Conditions:
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You must notify us within 48 hours of delivery via kiarasilks25@gmail.com.
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The item must be in original, unused, and unwashed condition.
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Replacements will be processed in 7 days once the returned item is received and inspected.
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In the case of exchanges for size, the customer must bear the return and re-shipping costs.
No exchanges are accepted for:
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Custom-stitched orders
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Discounted/sale products
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Orders reported after the return window (48 hours)
For all return, refund, replacement, or exchange queries:
📧 Email: kiarasilks25@gmail.com
📞 Phone: +91 98948 02256
🌐 Website: www.kiarasilks.com